Effective communication, remote or in person, is more crucial than ever. We are all experiencing a very different normal. How do we design a professional and personal life that works during this time of isolation? It’s not enough just to communicate information, we need to convey empathy, emotion, perception and clarity with our communications.
Effective communication remains key to creating a productive and satisfying workplace environment and to building solid relationships with our clients. The price of poor communication is steeper with remote interaction especially during a time of crisis. An increased sensitivity to not only what is communicated but how it is communicated is needed. Frequency is also a factor that needs to be tailored based on individual need. Understanding the needs of your employees and clients will lead to a more productive and gratifying experience.
How do you know how often to communicate? What type of communication? What is the best path of interaction? Each of us has different communication needs and will respond best based on the following:
It is much more difficult to demonstrate mindful listening without visual ques like a nodding head or smile. Keep in mind that you want your communication partner to feel your presence.
Effective communication is a powerful tool to achieve high productivity and engagement. In these special circumstances, its value is even greater because of the emotional component. A leader who implements responsive communicating and mindful listening may help an employee struggling with anxiety and stress to improve focus and productivity.
At all times, the power of effective communication is significant and will result in improved employee engagement, higher productivity and an increased sense of their value within the company. Establishing an effective communication strategy is complex but will greatly improve performance and outcomes.